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LiveChat is a premium customer service platform designed to increase customer engagement and fuel your sales. The software provides a great deal of automation to your customer communications and enables omnichannel messaging from a single platform.
The messaging apps supported by LiveChat include Messenger, Apple Business Chat, WhatsApp, SMS, Direct Chat, Emails, and directly through your website.
Read more With LiveChat, you can Interact with specific visitors based on their profile and behavior, and send personalized to increase engagement. This may include personalized greetings or announcements. There are a wide variety of chat tools available which include AI chatbot automations, canned responses, file sharing, and live notifications. These tools allow you to respond faster to customer queries and save time on repeated questions. You may also add tags to your chats so that you can filter them later on. You can also use the chat rating feature to get customer response on how well your support team did. You may also get specific feedback through a post-chat survey and generate a customer satisfaction report to see where you can improve. Besides the manual and automatic routing allow you to route the conversation to the right channel so that you don’t miss out on any conversation. LiveChat also provides access to a lot of analytics. You can create custom reports on various metrics to see where you stand and identify room for improvement. You can view your total chats, missed chats, greetings conversions, chat satisfaction, chat engagement, survey reports, and a lot more. There are a few dedicated security features as well. All connections to LiveChat servers are encrypted for both agents and customers so there are no chances of data leakages. You can automatically hide credit card numbers being shared in the chat and even limit access to specific devices or IP addresses. Besides, the app is GDPR compliant and HIPAA ready. LiveChat is being used as the number one chat automation and customer engagement software in more than 150 countries across the world. They have worked with some of the leading brands in improving their customer conversations and ultimately revenues. You can put all your trust in LiveChat as it has a proven record of success.
Our Review Verdict
Call Center Management
Geotargeting
Chat Widget Customization
Chat Routing
Feedback Management
Reporting & Analytics
Email Management
Visitor Banning
LiveChat integrates with the following business systems and applications
Salesforce
Hubspot
Pipedrive
SugarCRM
Highrise
Zendesk
Microsoft Dynamics
1CRM
WordPress
Squarespace
Mailchimp
ActiveCampaign
Campaign Monitor
Autopilot
Dropbox
GetResponse
Shopify
UPS Delivery Status
ChargeDesk
BigCommerce
Goals Tracker
Vlousion V2
Product Cards
PDF Quotation Generator
Google Analytics
Mixpanel
Kissmetrics
Quick Notes
Google Tag Manager
LiveSession, and a lot more!
You can easily customize chat widgets to go with your website’s theme.
Chatbots can automatically create tickets and collect leads which can be of great help.
The level of personalization that can be achieved in automated messaging is extraordinary.
There are more than 200 integrations that the software currently supports.
Sometimes there is a lag in receiving chat messages which can cause problems.
Automated spell check is missing for the agents.
Free Trial
14 Days
Starter
$16/month
Team
$33/month
Business
$50/month
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When all your agents go offline, your LiveChat switches to offline mode. It means that your visitors can leave messages via ticket form and contact you even after your office hours. You can answer these messages in the Tickets section.
You can cancel your account at any time without any additional costs. However, credit from already processed payments will be lost and will not be refunded.
Features available in the trial are parallel to those of the Team plan. You can add up to 100 agents.
No, the agent’s email address cannot be changed. If an agent needs to change the login email, the owner or administrator will need to add a new agent account in the Agents section.
Yes, you can use two types of greetings to engage visitors browsing your page:
Automated greeting – that triggers when certain conditions are met.
Manual invitation – which is sent when an agent manually invites a visitor to chat by selecting them on the visitors list.
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